What is Partial.ly?
Merchants use Partial.ly to offer their customers payment plans.
Do I need to create a Partial.ly account to open a payment plan?
Yes. Since we need to save a payment method to process future payments for your payment plan, you will need to create an account to secure this information.You will be prompted to create this account when opening your payment plan.
How do I create a Partial.ly account?
You will be prompted to create a Partial.ly account when you select the payment plan option on the merchant's website or if the merchant has emailed your a link to a payment plan. If you wish to create your customer account prior, you can do so at https://partial.ly/register.
How do I log into my Partial.ly account?
You can log into your account at partial.ly/login.
My payment method was lost, stolen or cancelled. How can I add a new payment method?
Please see our guide here: Adding and updating payment methods
Does Partial.ly require a credit check to open a payment plan?
No, Partial.ly does not require any credit check.
The merchant I wish to purchase from does not offer Partial.ly.
Click the following link to send your merchant an email asking them to checkout Partial.ly: Send Email
When will I recieve my order?
You will need to directly contact the merchant of your plan. The merchant is the one who processes and ships the order.
Who is the merchant of my plan?
The merchant is who you made your purchase from, typically from the merchant's website. You can find the name of your merchant next to your plan when logged into your account at https://partial.ly/login.
Can I change my payment schedule?
Please see our guide here: Reschedule Next Payment
Does Partial.ly accept PayPal?
No, Partial.ly does not accept PayPal at this time.
What payment methods does Partial.ly accept?
Payment methods are supported by Stripe, which include all major credit and debit cards. A comprehensive list can be viewed at https://docs.stripe.com/payments/payment-methods/overview.
Capability of accepting certain payment methods may change from merchant to merchant.
Can I cancel my payment plan after it has been opened?
You will need to directly contact the merchant of your plan. Only the merchant is authorized to cancel payment plans and process refunds.