Can I delay or change my next payment?
Yes, if allowed by your merchant, you can postpone your next payment for a fee. Most merchant allow up to 5 days, but some may be more or less.
When you log into your account at partial.ly/login, you will see a reschedule link by your open plan and given date options to choose from.
I don't see the option to reschedule.
This means your merchant has not enabled this feature. You will need to directly contact your merchant to request the reschedule. Only the merchant is authorized to reschedule the payment.
I need a longer postponement than allowed.
You will need to directly contact your merchant. Only the merchant is authorized to grant a longer postponement.
I need to reschedule all of my payment dates.
You will need to directly contact your merchant. Only the merchant is authorized to make alterations to their plans, such as changing the plan's entire payment schedule.
I don't see my plan.
Your plan may have defaulted. Look under the 'Other Payment Plans' tab to locate your plan. For more info on defaulted plans, please read the following support article: https://support.partial.ly/plan-defaulted-customer/
Who is my merchant?
The merchant is who you made your purchase from, typically from the merchant's website. You can find the name of your merchant next to your plan when logged into your account at https://partial.ly/login.