Merchants have the option of providing customer flexibility options for offers and payment plans. Customer flexibility can be applied to the down payment, term and payment frequency. Offering customer flexibility may help close more deals by helping customers make payments more easily.
All three customer flexibility variables have low and high limits that the customer must set their value within. For example, a merchant may have down payment set at 10% of the total payment plan value, but have customer flexibility for the down payment from 5%-35%. Many customers will be fine with the 10% down payment offered in the payment plan, but other customers may want to pay more or less for the down payment to make the scheduled payment amounts for the payment plan fall nicely within their budget.
Customer flexibility can be set on an Offer or a Payment Plan. To turn on customer flexibility, select the 'Yes' radio button under the Down Payment, Term and Payment Frequency sections of the Offer or Payment Plan.
When the customer goes to checkout, they will be allowed to choose values within the ranges set for the customer flexibility variables.